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← SPINS

Customer Success Manager

SPINS
Location
Chicago, IL / Remote
Posted
26 days ago
Department
Customer Office
Salary
$75,000-$80,000
What they actually want (must-haves)
  • BA/BS degree in Business Administration or related quantitative field
  • 3-5 years of experience in customer-facing success, account management, sales or strategic consulting role
  • Demonstrated ability to communicate, present, and influence effectively at all organizational levels
  • Demonstrated ability to creatively problem solve to drive customer value
  • Technical aptitude and intermediate or higher experience with Microsoft Excel and PowerPoint
  • Self-starter with efficient time management skills
Nice to have
  • Enterprise software or SaaS experience
  • Experience working with syndicated data
  • CPG, Retail, or natural/specialty industry experience
  • Familiarity with contract management systems including DocuSign, Salesforce, or other CPQ management tooling
What the job really is

The Customer Success Manager at SPINS will manage a portfolio of clients, focusing on renewing and growing their business by acting as a trusted advisor. This role involves educating clients on SPINS' products, managing client communications, and developing strategies to enhance engagement and mitigate churn. The position requires collaboration with internal teams and capturing client feedback to inform product development.

Benefits
  • Hybrid work options for work/life balance
  • Paid time to volunteer with a matched charitable donation
  • Semi-annual company-wide employee survey to shape programs and culture
Things to weigh
  • Salary range is relatively narrow at $75,000-$80,000
  • No mention of specific career advancement opportunities
  • Requires self-management without active supervision
Job score3.8/5
Benefits2/5
Freshness4/5
Career value4/5
Role clarity4/5
Pay transparency5/5

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