HHiring Reality
← SPINS

Senior Customer Success Manager

SPINS
Location
Chicago, IL / Remote
Posted
1 month ago
Department
Customer Office
Salary
$110,000 - $120,000
What they actually want (must-haves)
  • 5-10 years of proven customer success experience
  • Ability to manage the customer lifecycle to encourage satisfaction, retention, and expansion
  • Excellent communication, teamwork mentality, and interpersonal skills
  • Skilled at building relationships with key decision makers within customer accounts
  • Ability to thrive in a hyper-growth, fast-moving environment
Nice to have
  • Experience working with or for Retailers or Consumer Packaged Goods (CPG) companies preferred
What the job really is

The Senior Customer Success Manager at SPINS will guide clients through their journey from onboarding to renewal and expansion, ensuring that the company's data and software align with their business goals. This role involves serving as the primary contact for strategic accounts, managing business reviews, and fostering relationships across the client's organization while collaborating with internal teams to address customer needs.

Benefits
  • Hybrid work options for better work/life balance
  • Paid time to volunteer with an organization of choice
  • Charitable donations are matched
  • Semi-annual company-wide employee survey to shape programs and culture
Things to weigh
  • No specific technology stack mentioned
  • Salary range provided is relatively narrow
  • Role involves managing strategic accounts which may require high-level negotiation skills
Job score3.8/5
Benefits2/5
Freshness4/5
Career value4/5
Role clarity4/5
Pay transparency5/5

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