HHiring Reality
← SPARETECH

Senior Customer Success Manager (f/m/x)

SPARETECH
Location
Germany
Posted
26 days ago
Department
GTM
What they actually want (must-haves)
  • 4-7 years of Customer Success experience in B2B SaaS, ideally with enterprise customers in complex, technical, or manufacturing-related environments
  • Ability to independently manage a complex customer portfolio and prioritize effectively
  • Experience in building executive relationships and running strategic conversations
  • Technical and industry curiosity with deep product and manufacturing knowledge
  • Fluency in both German and English
What the job really is

As a Senior Customer Success Manager, you will manage a portfolio of enterprise customers in the manufacturing sector, ensuring their success and satisfaction with SPARETECH's solutions. Your role involves building relationships with senior stakeholders, driving retention and expansion strategies, and representing the company in various customer engagements. You will also collaborate with internal teams to enhance customer journeys and contribute to the overall growth of the Customer Success function.

Benefits
  • Remote work flexibility with options to work from home or at offices in Stuttgart or Munich
  • Permanent employment contract
  • 30 days of vacation
  • Participation in the company's VSOP program
  • Annual training budget of 1000 EURO
  • Subsidized job bike and Wellpass gym membership
Things to weigh
  • Travel required 2-4 times per month to meet with customers
  • Focus on the manufacturing industry may limit broader SaaS experience
  • Role involves significant self-leadership and personal development expectations
Job score3.4/5
Benefits4/5
Freshness4/5
Career value4/5
Role clarity5/5
Pay transparency0/5

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