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← South Star Software Private Limited

South Star- Enterprise Care Agent

South Star Software Private Limited
Location
Navi Mumbai
Posted
1 month ago
Department
South Star Operations
What they actually want (must-haves)
  • Strong English communication skills (written and spoken)
  • Attention to detail
  • Time/data management skills
  • Ability to interact professionally with clients
  • Good proficiency in Microsoft Excel
  • Excellent analytical skills
Nice to have
  • Telecom industry experience
What the job really is

The Enterprise Care Agent role at South Star involves managing client support tasks for the telecom sector, including creating service tickets, following up on outstanding items, and ensuring smooth processing of product and service requests. Agents will work closely with U.S.-based counterparts and receive comprehensive training to enhance their technical and communication skills while contributing to process improvements.

Things to weigh
  • Role involves late evening shifts
  • Focus on client support tasks may limit exposure to broader technical skills
  • No specific salary or benefits mentioned
Job score2.4/5
Benefits1/5
Freshness4/5
Career value3/5
Role clarity4/5
Pay transparency0/5

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