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← Sourcegraph

Customer Success Manager - US [IC2]

Sourcegraph
Location
Remote
Posted
26 days ago
Department
Revenue
What they actually want (must-haves)
  • Customer-facing experience (CSM, account management, account coordination, technical support, solutions consulting, or similar)
  • Prior experience in a technical SaaS environment
  • Demonstrated comfort presenting to customers or technical audiences
Nice to have
  • Background in developer tooling, observability, infrastructure, or adjacent technical products
  • Experience working with a large, varied book of business
  • CS, engineering, or technical undergraduate background
What the job really is

As a Customer Success Manager at Sourcegraph, you will manage a portfolio of 20 enterprise and commercial accounts, focusing on driving product adoption and ensuring customer satisfaction. Your role involves analyzing customer health scores, conducting training sessions, and collaborating with sales and engineering teams to enhance customer relationships and support renewals. This position is proactive and requires a strong understanding of developer tools and the ability to communicate effectively with technical audiences.

Benefits
  • Above-average salary
  • $96,640 USD base + $24,160 USD commission for a total OTE of $120,800 USD
  • Equity
  • Generous perks and benefits
Things to weigh
  • No specific mention of work-life balance or flexibility beyond remote work
  • Role requires significant autonomy and self-direction, which may not suit everyone
  • Compensation structure includes commission, which may add variability to earnings
Job score2.8/5
Benefits2/5
Freshness4/5
Career value4/5
Role clarity4/5
Pay transparency0/5

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