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Temporary Client Experience Representative

Sotheby's
Location
New York, United States
Posted
20 days ago
Department
Operations
What they actually want (must-haves)
  • Exceptional client service skills with strong abilities in active listening, empathy, conflict resolution and relationship management
  • Demonstrable experience managing high volumes of client enquiries, cases or support tickets within a service-driven environment
  • Experience working against service level agreements and performance targets
  • Excellent written and verbal communication skills with outstanding attention to detail
  • Strong organizational skills, with the ability to prioritise competing client demands
  • Ability to remain calm, professional and solution-focused when handling challenging client situations
Nice to have
  • Experience using Freshdesk or similar case management/ticketing platforms
  • Knowledge of post-sale operations, payments, collections or logistics
  • SAP experience
  • Fine art, luxury goods or auction house experience
  • Foreign language(s) a plus
What the job really is

The Temporary Client Experience Representative at Sotheby's is responsible for providing exceptional customer service by managing client inquiries through telephone and email. This role involves handling a variety of client requests, maintaining detailed records, and collaborating with various departments to ensure a seamless client experience. The position is a full-time, 6-month contract focused on delivering professional and timely communications while adhering to service standards.

Benefits
  • Hourly rate of $20.00/hour
  • Overtime pay at the applicable rate
  • Eligibility for benefits as required by law
Things to weigh
  • Contract position for 6 months may limit long-term career growth
  • High volume of client inquiries may lead to a fast-paced and potentially stressful work environment
Job score2.6/5
Benefits2/5
Freshness4/5
Career value3/5
Role clarity4/5
Pay transparency0/5

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