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← Sotheby's

Client Experience Coordinator

Sotheby's
Location
London
Posted
1 month ago
Department
Service Operations
What they actually want (must-haves)
  • Demonstrable experience managing high volumes of client enquiries, cases or support tickets within a service-driven environment.
  • Exceptional client service skills with strong abilities in active listening, empathy, conflict resolution and relationship management.
  • Experience working against service level agreements and performance targets.
  • Excellent written and verbal communication skills with outstanding attention to detail.
  • Strong organisational skills with the ability to prioritise competing client demands.
  • Ability to remain calm, professional and solution-focused when handling challenging client situations.
Nice to have
  • Experience using Freshdesk or similar case management/ticketing platforms.
  • Knowledge of post-sale operations, payments, collections or logistics.
  • SAP experience.
  • Fine art, luxury goods or auction house experience.
  • Additional European language skills.
What the job really is

The Client Experience Coordinator at Sotheby's is responsible for providing exceptional post-auction client support by managing inquiries and case volumes through various communication channels. This role involves resolving client issues, coordinating with internal teams, and ensuring adherence to service standards while also handling logistics related to shipping and documentation. The coordinator will proactively identify opportunities for improving the client experience and participate in related projects as needed.

Things to weigh
  • No salary listed.
  • Role involves handling potentially challenging client situations.
  • Experience in fine art or luxury goods may be beneficial but is not mandatory.
Job score2.4/5
Benefits1/5
Freshness4/5
Career value3/5
Role clarity4/5
Pay transparency0/5

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