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← Sonder.io

Customer Insights Partner

Sonder.io
Location
Waterloo, Sydney
Posted
19 days ago
Department
Customer Success
What they actually want (must-haves)
  • 5+ years in roles with direct accountability for senior client relationships, in enterprise account management, management consulting, or senior HR, Risk or WHS roles with large customer facing experience
  • Proven experience working with C-level and senior executives in enterprise organisations
  • A strong analytical mindset, with the ability to read a dataset, spot what matters and form a clear point of view
  • Comfort interrogating and refining AI generated outputs, with a genuine appetite for using AI as a core working tool
  • Executive presence, with the confidence to hold and defend a view in front of senior stakeholders
  • Commercial instincts to recognise an expansion opportunity in conversation and qualify it precisely
Nice to have
  • Valid driving licence
What the job really is

As a Customer Insights Partner at Sonder, you will engage with significant enterprise clients to transform health and wellbeing data into valuable insights for senior leadership. You will manage around 40 accounts, utilizing AI tools to generate evidence-based insights, identify opportunities for value creation, and collaborate with the sales team for account expansion. Your role will involve direct interaction with C-level executives and requires strong analytical and communication skills.

Benefits
  • Hybrid and flexible working environment
  • Free access to the Sonder app with 24/7 support for employees and their families
  • Paid parental leave with an attractive return to work policy
  • 2 days of study leave to invest in your professional growth
  • Employee Share Option Plan (ESOP)
  • Salary Packaging and novated leasing
Things to weigh
  • No salary listed
  • Role involves significant interaction with C-level executives, which may require high-level negotiation skills
  • The position requires a strong analytical mindset and comfort with AI tools, which may not suit all candidates
Job score3.4/5
Benefits5/5
Freshness4/5
Career value4/5
Role clarity4/5
Pay transparency0/5

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