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← Solutions by Text

Senior Account Manager

Solutions by Text
Location
Remote
Posted
27 days ago
Department
Sales
What they actually want (must-haves)
  • 7+ years of relevant experience within SaaS software environments
  • 5+ years of experience in an account management or commercial ownership capacity managing complex, enterprise-level customer relationships
  • Demonstrated history of successfully protecting, renewing, and growing substantial books of existing customer revenue
  • Experience managing larger and more complex customer relationships involving multiple stakeholders
  • Demonstrated ability to identify and mitigate account risk before it materially impacts renewal or revenue
  • Comfortable operating with a high degree of autonomy and accountability
Nice to have
  • Direct experience within SBT’s markets and customer ecosystem such as texting, communications, or CPaaS
  • Experience in payments capture and processing, consumer finance, or banking
  • Ability to read, understand, and effectively navigate software contracts
  • Strong understanding of multiple pricing models and commercial structures
What the job really is

The Senior Account Manager at Solutions by Text (SBT) will manage a portfolio of high-value customer relationships, focusing primarily on revenue retention and secondary account expansion through payments and messaging use cases. The role involves proactive risk management, driving product adoption, and executing complex renewal discussions while collaborating closely with Customer Success and other internal teams. The position requires navigating complex customer environments and maintaining strong relationships with multiple stakeholders.

Things to weigh
  • No salary listed
  • Role requires navigating complex customer environments with multiple stakeholders
  • High degree of autonomy may not suit all candidates
  • Focus on both retention and expansion could lead to a demanding workload
Job score2.8/5
Benefits1/5
Freshness4/5
Career value4/5
Role clarity5/5
Pay transparency0/5

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