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← Solutions by Text

Account Manager

Solutions by Text
Location
Remote
Posted
1 month ago
Department
Sales
What they actually want (must-haves)
  • 4-6 years experience in a SaaS software company
  • 2-4 years experience in sales, account management, or customer success
  • Experience with retention, renewals, and growing existing accounts
  • Experience in texting or communications
  • Experience with payments capture and processing
  • Experience in customer finance, lending, ARM, or banking
Nice to have
  • Experience in a role that required proactive creation of expansion opportunities
  • Experience identifying and mitigating account risk before it became visible to leadership
  • Curiosity
  • Thick skin to handle customer negotiations
What the job really is

The Account Manager at Solutions by Text (SBT) will manage a portfolio of approximately 50 existing customer accounts, focusing primarily on revenue retention and secondarily on account expansion through payments and new messaging use cases. This role involves proactive risk management, collaboration with Customer Success, and executing strategies to drive customer adoption and measurable revenue outcomes. The position is critical for scaling SBT’s customer growth engine and requires a blend of disciplined account management and data-driven strategies.

Things to weigh
  • No salary listed
  • Role requires managing a significant number of accounts (50)
  • Focus on both retention and expansion may lead to a high-pressure environment
  • Emphasis on data-driven strategies and proactive account management may require strong analytical skills
Job score2.8/5
Benefits1/5
Freshness4/5
Career value4/5
Role clarity5/5
Pay transparency0/5

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