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Senior Dialer Analyst

SoFi
Location
UT - Cottonwood Heights
Posted
26 days ago
Department
Collections Admin and Strategy
What they actually want (must-haves)
  • Experience working in a fast paced, collections call center environment
  • Some knowledge of outbound collection regulations and rules (FDCPA Reg F, TCPA, & State laws)
  • Proven ability to analyze complex data sets to identify trends, performance gaps, and opportunities for improvement
  • A Bachelor's Degree in Telecommunications, Information Technology, or related field, or 5 years of relevant technical experience in lieu of a degree
  • Strong written and verbal communication skills
  • Strong ability to create a culture of ownership, accountability, collaboration, and ability to influence at different levels
Nice to have
  • Previous experience in Banking or Fintech
  • Experience working with an auto-dialer (Preferably the Genesys Outbound Dialer)
  • Utilize SQL queries to extract, analyze, and manipulate data for performance monitoring and strategic decision-making
What the job really is

The Senior Dialer Analyst at SoFi is responsible for managing outbound and inbound dialer operations related to Personal Loans, Credit Cards, and Loan Origination Outreach. This role involves overseeing daily dialer activities, resolving technical issues, analyzing dialer metrics for efficiency improvements, ensuring compliance with regulations, and collaborating with various business partners to enhance operations and training.

Things to weigh
  • No specific salary figures provided
  • The role involves compliance with various regulations which may require ongoing education and adaptation to changes in laws
  • Experience with Tableau or similar tools is preferred but not mandatory, which may affect the competitiveness of applicants
  • The position requires collaboration with IT and Telephony teams, indicating a need for strong interpersonal skills
Job score2.6/5
Benefits1/5
Freshness4/5
Career value4/5
Role clarity4/5
Pay transparency0/5

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