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← SOCi

Associate Customer Success Manager SMB (On-site)

SOCi
Location
Manila, Philippines (Office)
Posted
1 month ago
Department
Customer Success (CSM)
What they actually want (must-haves)
  • 3+ years of experience in customer-facing roles (Customer Success, Account Management, Support, or related field)
  • Experience managing multiple priorities in a fast-paced environment
  • Strong written and verbal communication skills
  • Basic understanding of SaaS business models or technology platforms
Nice to have
  • Experience working with SMB customers in a SaaS environment
  • Familiarity with CRM systems and customer health tools
  • Exposure to retention or renewal processes
  • Bachelor’s degree in Business, Communications, Marketing, or related field (or equivalent)
What the job really is

The Associate Customer Success Manager (SMB) at SOCi is responsible for managing a portfolio of small business customers, primarily supporting North American accounts during US working hours. This role involves driving product adoption, maintaining customer relationships, and proactively identifying risks to retention while executing established customer engagement processes.

Benefits
  • Comprehensive Benefits Package (full-time permanent, non-contract roles only)
  • Health insurance plans, dental, and vision
  • Wellness incentives
  • 401(k) plan with employer match
  • Flexible Work Environment (full-time, non-contract roles only)
  • Flexible paid time off
Things to weigh
  • Position operates during standard US working hours, which may not align with local time zones in Manila.
  • High-volume portfolio management may lead to a fast-paced work environment with multiple priorities to juggle.
Job score3.4/5
Benefits5/5
Freshness4/5
Career value4/5
Role clarity4/5
Pay transparency0/5

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