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← Smartsheet

Technical Account Manager I (Remote Eligible - Costa Rica)

Smartsheet
Location
San Jose, CR
Posted
17 days ago
Department
Technical Account Management
What they actually want (must-haves)
  • Strong communication skills (written, verbal, presentation)
  • Experience in a customer facing role
  • Working experience in the configuration, customization, and implementation of SaaS applications
  • Bachelor's degree in MIS, CIS, CS, BS or equivalent combination of relevant work experience and education
  • Understanding of security protocols, SSO and basic understanding of APIs
  • Comfort with a fast paced environment, and demonstrated ability to succeed in a dynamic and high growth technology environment supporting and delivering multiple solutions at once
Nice to have
  • Experience with project and portfolio management
  • 3+ years of relevant technology, or related field experience
What the job really is

As a Technical Account Manager I at Smartsheet, you will serve as a business advisor to key customers, focusing on maximizing their investment in Smartsheet products. Your role involves building strategic relationships, understanding market forces, and contributing to service profitability while managing the delivery of services throughout the support lifecycle. You will collaborate with various teams to create new opportunities and ensure customer satisfaction through technical support and service management.

Things to weigh
  • Role is fully remote eligible within Costa Rica
  • Focus on customer relationship management may require strong interpersonal skills
  • Fast-paced environment may be challenging for some candidates
Job score2.6/5
Benefits1/5
Freshness4/5
Career value4/5
Role clarity4/5
Pay transparency0/5

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