HHiring Reality
← Smartly

Customer Success Manager - Scale Team

Smartly
Location
Manila
Posted
1 month ago
Department
Customer Success - Scale
What they actually want (must-haves)
  • 4+ years of relevant experience in a customer success or similar customer-facing function
  • Advanced knowledge of paid social advertising (Facebook, TikTok, Pinterest, Snapchat, etc.)
  • Proactive problem-solver with a positive attitude
  • Results-driven mentality capable of meeting commercial targets and weekly productivity goals
  • Strong spoken and written communication skills
  • Exceptional organizational skills
What the job really is

As a Customer Success Manager at Smartly, you will focus on managing a large portfolio of customers, ensuring their success in social advertising through training, support, and driving feature adoption. Your role involves building strong relationships, collaborating across various functions, and contributing to the growth of the Customer Success organization. You will also be responsible for meeting commercial targets and enhancing customer satisfaction.

Things to weigh
  • No salary listed
  • Role involves managing a large book of business which may require significant time and effort
  • Expectations for meeting commercial targets may add pressure
  • Collaboration across multiple functions suggests a dynamic work environment that may vary day-to-day
Job score2.6/5
Benefits1/5
Freshness4/5
Career value4/5
Role clarity4/5
Pay transparency0/5

Applying to Smartly?

See how your résumé matches this role — and tailor it from what actually gets interviews.