HHiring Reality
← Smartly

Customer Success Manager

Smartly
Location
Berlin, Berlin, Germany
Posted
1 month ago
Department
Customer Success
What they actually want (must-haves)
  • 3+ years of relevant experience in a Customer Success or similar customer-facing function
  • Good understanding of paid digital advertising (Meta, Pinterest, Snapchat, TikTok, Google and programmatic)
  • Strong spoken and written communication skills in English
  • Ability to explain complex concepts clearly and translate data into insights
  • Results-driven mentality with a bias for action and collaboration
  • Highly empathetic with a positive attitude and strong desire to help customers
What the job really is

As a Customer Success Manager at Smartly, you will manage and nurture customer accounts, providing consultative advice and driving product adoption. Your role involves building strong relationships with customers and platform partners, collaborating with internal teams, and leveraging your knowledge of digital advertising to help clients achieve their marketing objectives. You'll also have the opportunity to learn about the fast-paced online marketing industry and contribute to customer success and business growth.

Benefits
  • Healthcare packages
  • Mental health services
  • Paid holidays and family leave
  • Equity options
  • Performance-based rewards
  • Competitive compensation
Things to weigh
  • No salary listed
  • Role involves travel which may not suit all candidates
  • Fast-paced industry may require quick adaptation to changes
Job score3.2/5
Benefits4/5
Freshness4/5
Career value4/5
Role clarity4/5
Pay transparency0/5

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