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← Smartly

Agency Customer Success Manager

Smartly
Location
New York, New York, United States
Posted
1 month ago
Department
Customer Success
Salary
$75,000 - $90,000
What they actually want (must-haves)
  • 4+ years of experience in Customer Success, Account Management, or a similar customer-facing role, ideally within ad tech, martech, or digital advertising
  • Strong knowledge of social advertising platforms (Meta, TikTok, Pinterest, Snapchat, etc.)
  • Programmatic advertising knowledge as a strong plus
  • Excellent written and verbal communication skills
  • Willingness to travel for meetings, conferences, and industry events
  • Legal right to work in the United States
What the job really is

As an Agency Customer Success Manager at Smartly, you will manage a portfolio of enterprise agency partners, acting as a trusted advisor to enhance their success in digital advertising. Your role involves delivering exceptional customer experiences, identifying growth opportunities, and collaborating with various teams to drive product adoption and agency growth initiatives. You will also develop training programs and gather feedback to inform product strategy while building long-term relationships with key industry partners.

Benefits
  • Five weeks paid time off (PTO)
  • 11 company paid holidays
  • Unlimited sick days
  • Generous healthcare packages & mental health benefits
  • 401K plus matching & equity grants for all new employees
  • Wellness benefit & learning reimbursement opportunities
Things to weigh
  • Salary range is $75,000 - $90,000, which may vary based on individual background and experience
  • Role involves travel for meetings and events
  • Fast-paced and ambiguous work environment may not suit everyone
Job score4.6/5
Benefits5/5
Freshness4/5
Career value4/5
Role clarity5/5
Pay transparency5/5

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