Client Support Analyst I (Part Time)

As a part-time Client Support Analyst at SmarterDx, you will be the first point of contact for clients, addressing technical and workflow issues through email and chat. Your role involves troubleshooting problems, escalating complex issues when necessary, and maintaining clear communication with clients and internal teams while ensuring timely resolution of inquiries.

• Hourly rate of $34.62
• Eligible to participate in the Company’s 401(k) plan
• Participates in the Company’s accrued PTO program, with up to 15 days of PTO accrued per year
• Not eligible for other standard employee benefits

• Part-time role with a maximum of 25 hours per week
• Work hours are limited to 8AM - 12PM ET or 5PM - 12PM ET
• Success is measured by accountability and judgment, not just responsiveness
• Role requires strong independence in troubleshooting and decision-making