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Senior Clinical Experience Manager

SmarterDx
Location
Remote (United States)
Posted
24 days ago
Department
Clinical Operations
Salary
$135,000 - $160,000
What they actually want (must-haves)
  • Clinical Expertise: MD, DO, PA, NP or RN, or another relevant clinical credential
  • Deep expertise in clinical documentation improvement, inpatient coding, ICD-10-CM/PCS, HCCs, CMS regulations, reimbursement methodologies, and healthcare quality initiatives
  • Strong strategic thinking with the ability to translate client insights into scalable business, product, and educational strategies
  • Exceptional executive communication and presentation skills, with the ability to influence stakeholders ranging from frontline clinicians to executives
  • Experience managing complex client relationships while balancing business objectives with clinical credibility
  • Demonstrated ability to simplify complex clinical, regulatory, and technical concepts for diverse audiences
Nice to have
  • 5+ years of progressive leadership experience in Clinical Documentation Integrity (CDI), Health Information Management (HIM), Revenue Cycle, Clinical Operations, or related healthcare leadership roles
  • Experience building, mentoring, and scaling clinical or client-facing teams
  • Experience developing organizational strategy, operational processes, and cross-functional programs in a high-growth healthcare technology environment
  • Strong analytical skills with experience leveraging client feedback, operational metrics, and healthcare data to drive strategic decision-making
  • Experience presenting at industry conferences, leading educational webinars, or serving as a recognized clinical thought leader
What the job really is

As a Senior Clinical Experience Manager at SmarterDx, you will lead the execution of the Clinical Experience strategy for the Prebill solution and manage a team of Clinical Experience Managers. Your role involves cultivating relationships with healthcare organizations, guiding clients in adopting clinical AI, and overseeing complex client engagements to improve documentation quality and financial performance.

Benefits
  • Medical, Dental & Vision – Comprehensive plans with leading insurance providers, covering 75% of your premiums, depending on the plan.
  • Paid Parental Leave – Generous paid leave to support families through birth or adoption: Up to 12 weeks for parents.
  • Remote-First Team – Work from anywhere in the U.S.
  • Unlimited PTO & 11 Holidays – So you can relax and recharge.
  • 401(k) with Traditional & Roth Options – Tax-advantaged retirement savings through Fidelity with a 4% match.
  • Minimal Bureaucracy – A fast-moving, high-impact environment where you can focus on what matters.
Things to weigh
  • No salary listed in the posting, but a range is provided.
  • The role involves significant client interaction and relationship management, which may require strong interpersonal skills.
  • The position is fully remote, which may appeal to candidates looking for flexibility.
Job score4.4/5
Benefits4/5
Freshness4/5
Career value4/5
Role clarity5/5
Pay transparency5/5

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