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Renewals Specialist

SmartBear
Location
Somerville, Massachusetts, United States
Posted
26 days ago
Department
2011 - Renewal Reps
What they actually want (must-haves)
  • 1-2 years of experience in a customer facing role
  • Bachelor’s degree or equivalent experience
  • Strong customer-focus and service orientated
  • Excellent interpersonal skills and ability to build trusted relationships
  • Ability to consult with customers’ remotely or onsite
  • Ability to accomplish results working through others
Nice to have
  • Sales, account management or customer success experience, especially in software
What the job really is

As a Renewals Specialist at SmartBear, you will focus on building and maintaining strong relationships with customers, acting as a trusted advisor to understand their business challenges. Your role will involve driving customer engagement, ensuring software adoption, and identifying upsell opportunities to enhance customer retention and loyalty.

Benefits
  • Performance-based bonuses for eligible roles
  • Generous benefits package that supports employees’ health and well-being
  • Flexible time off and hybrid work options
  • Professional development opportunities
  • Inclusive, collaborative culture
Things to weigh
  • No specific mention of career advancement opportunities beyond general growth
  • Base salary is stated but commission structure is only described in general terms
  • Role involves remote consulting which may require travel
Job score3/5
Benefits3/5
Freshness4/5
Career value4/5
Role clarity4/5
Pay transparency0/5

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