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← Slice

Senior Customer Experience Representative

Slice
Location
Pristina
Posted
2 months ago
Department
Phone Operations
What they actually want (must-haves)
  • 3+ years experience in Account Management, Customer Support or Customer Success role
  • Excellent verbal and written English communication skills
  • Demonstrated experience in cross-functional collaboration and teamwork
  • Proficiency with Google Workspace tools
  • Proven ability to quickly learn and adapt to new browser-based systems
  • Ability to remain calm and composed during high-pressure situations
What the job really is

As a Senior Customer Experience Representative at Slice, you will support restaurant partners by onboarding new customers to the Phone product and ensuring exceptional customer interactions. Your day-to-day responsibilities will include handling inbound calls, processing orders, and collaborating with various teams to resolve challenges, all while maintaining a positive and composed demeanor in a fast-paced environment.

Benefits
  • Paid training from day one
  • Career growth opportunities
  • Learning & Development program
  • Referral program
  • Wellbeing program
  • Competitive salary with night hour supplements and extra payments
Things to weigh
  • Full-time position with evening or night shifts (2nd and 3rd shifts) scheduled between 4 pm and 7 am
  • High-pressure environment with tight deadlines and competing priorities
Job score2.6/5
Benefits4/5
Freshness1/5
Career value4/5
Role clarity4/5
Pay transparency0/5

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