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← Slice

Customer Experience Team Lead

Slice
Location
Pristina
Posted
2 months ago
Department
Phone Operations
What they actually want (must-haves)
  • 3+ years of experience as a Team Lead or in a similar role within Account Management, Customer Support, or Customer Success
  • Excellent verbal and written English communication skills
  • Demonstrated experience in cross-functional collaboration and teamwork
  • Proven ability to quickly learn and adapt to new browser-based systems
  • Ability to remain calm and composed during high-pressure situations
Nice to have
  • Proficiency with Google Workspace tools would be ideal
What the job really is

As a Customer Experience Team Lead at Slice, you will lead a team responsible for handling inbound calls, processing orders, and ensuring accurate order transmission to restaurant partners. Your focus will be on providing exceptional customer service while driving your team to meet performance targets in a fast-paced environment. This role involves cross-functional collaboration and requires strong communication skills to resolve complex issues effectively.

Benefits
  • Paid training from day one
  • Career growth opportunities
  • Learning & Development program
  • Referral program
  • Wellbeing program
  • Competitive salary plus night hour supplements and extra payments
Things to weigh
  • No specific salary range mentioned
  • Fast-paced environment may involve high-pressure situations
Job score2.6/5
Benefits4/5
Freshness1/5
Career value4/5
Role clarity4/5
Pay transparency0/5

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