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← Slice

Customer Experience Representative - Part Time

Slice
Location
Skopje
Posted
2 months ago
Department
Phone Operations
What they actually want (must-haves)
  • Excellent English verbal and written communication skills, minimum B2 level
  • 1 year experience in customer support, operations, or a similar role, or equivalent relevant experience
  • Strong attention to detail with the ability to consistently process customer requests accurately
  • Comfort using ticketing systems, CRMs, and basic spreadsheets
  • Ability to stay calm, empathetic, and effective in a high paced contact center environment
  • Ability to multitask and handle competing priorities during peak periods
What the job really is

As a Customer Experience Representative at Slice, you will support restaurant partners and their customers through inbound and outbound phone interactions. Your responsibilities include handling phone orders, resolving support issues, documenting interactions accurately, and collaborating with team members to ensure a high-quality customer experience. This part-time role requires working three days a week during evening and overnight hours.

Benefits
  • Paid training from day one
  • Career growth that's real
  • Learning & Development program
  • Referral program
  • Wellbeing program
  • Competitive salary
Things to weigh
  • Part-time position with a schedule of 3 days per week, including night shifts
  • Role may involve high-pressure situations due to the contact center environment
Job score2.6/5
Benefits4/5
Freshness1/5
Career value4/5
Role clarity4/5
Pay transparency0/5

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