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Customer Experience Representative

Slice
Location
Skopje
Posted
2 months ago
Department
Phone Operations
What they actually want (must-haves)
  • Excellent English verbal and written communication skills, minimum B2 level
  • 1 year experience in customer support, operations, or a similar role, or equivalent relevant experience
  • Strong attention to detail with the ability to consistently process customer requests accurately
  • Comfort using ticketing systems, CRMs, and basic spreadsheets
  • Ability to stay calm, empathetic, and effective in a high paced contact center environment
  • Ability to multitask and handle competing priorities during peak periods
What the job really is

The Customer Experience Representative at Slice is responsible for supporting restaurant partners and their customers through inbound and outbound phone interactions. This role involves handling phone orders, resolving support issues, and ensuring accurate documentation of all interactions while meeting performance expectations for quality and productivity. The representative will collaborate with team members and support operations during peak periods to provide a high-quality customer experience.

Benefits
  • Paid training from day one
  • Career growth that's real
  • Learning & Development program
  • Referral program
  • Wellbeing program
  • Competitive salary
Things to weigh
  • Full-time, on-site position with shifts between 4 pm and 7 am
  • Role may involve high-pressure situations during peak periods
Job score2.6/5
Benefits4/5
Freshness1/5
Career value4/5
Role clarity4/5
Pay transparency0/5

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