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← Slice

Customer Experience Team Lead

Slice
Location
Skopje
Posted
2 months ago
Department
Phone Operations
What they actually want (must-haves)
  • 3+ years experience in an Account Management, Customer Support or Customer Success role
  • Excellent English verbal and written communication skills, minimum B2 level
  • Excellent collaboration and communication skills with team members and leadership
  • Comfort using ticketing systems, CRMs, and basic spreadsheets
  • Ability to stay calm, empathetic, and effective in a high paced contact center environment
  • Ability to multitask and handle competing priorities during peak periods
What the job really is

As a Customer Experience Team Lead at Slice, you will oversee a team that handles inbound and outbound phone interactions with restaurant partners and their customers. Your main responsibilities will include managing order processing, ensuring accurate communication, and driving your team to meet performance targets while delivering exceptional service. This role requires collaboration with peers and leadership to maintain quality assurance and productivity during busy periods.

Benefits
  • Paid training from day one
  • Career growth that's real
  • Learning & Development program
  • Referral program
  • Wellbeing program
  • Competitive salary
Things to weigh
  • Full-time, on-site position with evening or night shifts (2nd and 3rd shifts) scheduled between 4 pm and 7 am
  • Dynamic and fast-paced environment may not suit everyone
Job score2.6/5
Benefits4/5
Freshness1/5
Career value4/5
Role clarity4/5
Pay transparency0/5

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