HHiring Reality
← Sirona Medical

Director of Customer Success

Sirona Medical
Location
Remote
Posted
11 days ago
Department
Customer Support
Salary
$180,000 - $200,000
What they actually want (must-haves)
  • 7+ years in Customer Success, Account Management, or related fields, ideally in SaaS delivered radiology PACS and reporting
  • 3+ years of direct experience in radiology or imaging informatics, with a strong understanding of radiologist workflows
  • 2+ years of experience managing managers
  • Proven track record building or maturing customer success programs from the ground up
  • Strategic mindset, strong operational rigor, and excellent communication and executive presence
What the job really is

The Director of Customer Success at Sirona Medical will be responsible for developing and executing the customer success strategy to engage and retain radiology customers. This role involves managing customer relationships post-launch, collaborating with various teams to ensure a unified customer experience, and establishing metrics for success. Initially an individual contributor, the role is expected to evolve into a leadership position as the customer success function grows.

Benefits
  • Generous Compensation Plan
  • Stock Options
  • Flexible Paid Time Off (PTO)
  • Medical, dental, vision insurance
  • Life insurance
  • Maternity and Paternity Leave
Things to weigh
  • Role starts as an individual contributor with no direct reports initially, but is expected to scale into a leadership position
  • Requires deep expertise in radiology customer workflows and customer success strategy
  • No existing team or established process to rely on at the start
Job score4.6/5
Benefits5/5
Freshness5/5
Career value4/5
Role clarity4/5
Pay transparency5/5

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