HHiring Reality
← Sirona Medical

Application Support Specialist - Weekend Nights

Sirona Medical
Location
Remote
Posted
14 days ago
Department
Customer Support
Salary
$30.00 - $36.00
What they actually want (must-haves)
  • Proven experience within Customer Care/Call center environments, particularly within the realm of radiology and PACS administration
  • Minimum of 3 years of experience in level I or higher troubleshooting roles within a call center or support center setting
  • Experience working directly with clinician onboarding on clinical applications
  • Background in healthcare and adeptness in troubleshooting with medical professionals, ideally radiologists
  • Proficiency with Zendesk or G-suite; experience with SaaS platforms preferred
Nice to have
  • PACS administrator or PACS analyst background preferred
  • Basic familiarity with DICOM, Hl-7, MWL standards as well as radiology workflows in general
  • Previous exposure to startup environments is advantageous, showcasing adaptability and a proactive mindset
What the job really is

As an Application Support Specialist at Sirona Medical, you will provide essential support to radiologists using the company's software. Your responsibilities will include addressing customer inquiries, documenting incidents, collaborating with engineering teams, and analyzing network performance. This role requires working weekend nights and involves a proactive approach to resolving client issues and improving workflow processes.

Benefits
  • Stock Options
  • Flexible Paid Time Off
  • Medical, dental, vision insurance
  • Life insurance
  • Paid Maternity and Paternity Leave
  • 401K matching
Things to weigh
  • Role requires working weekend nights and multiple shifts, including overnight shifts
  • No specific salary listed, but range provided is $30.00 - $36.00/hour + equity + benefits
  • Position is remote, but requires adherence to US-based operational standards
Job score4.2/5
Benefits4/5
Freshness4/5
Career value4/5
Role clarity4/5
Pay transparency5/5

Applying to Sirona Medical?

See how your résumé matches this role — and tailor it from what actually gets interviews.