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← Sirona Medical

Application Support Specialist - Weekend Days

Sirona Medical
Location
Remote
Posted
14 days ago
Department
Customer Support
Salary
$30.00 - $36.00
What they actually want (must-haves)
  • Proven experience within Customer Care/Call center environments, particularly within the realm of radiology and PACS administration
  • Minimum of 3 years of experience in level I or higher troubleshooting roles within a call center or support center setting
  • Experience working directly with clinician onboarding on clinical applications
  • Background in healthcare and adeptness in troubleshooting with medical professionals, ideally radiologists
  • Proficiency with Zendesk or G-suite; experience with SaaS platforms preferred
Nice to have
  • PACS administrator or PACS analyst background preferred
  • Basic familiarity with DICOM, Hl-7, MWL standards as well as radiology workflows in general
  • Previous exposure to startup environments is advantageous, showcasing adaptability and a proactive mindset
What the job really is

As an Application Support Specialist at Sirona Medical, you will provide exceptional support to radiologists using the company's software. Your responsibilities will include responding to client inquiries, documenting incidents, troubleshooting issues, and collaborating with engineering teams to resolve software-related problems. This role requires a proactive approach to ensure a seamless experience for users while adhering to established procedures and security protocols.

Benefits
  • Stock Options
  • Flexible Paid Time Off
  • Medical, dental, vision insurance
  • Life insurance
  • Paid Maternity and Paternity Leave
  • 401K matching
Things to weigh
  • This is an hourly role with a preferred shift of 7 AM to 7 PM EST on weekends, which may require flexibility for overnight shifts on a rotating basis.
  • The salary range is specified but is flexible depending on experience, which may lead to variability in compensation based on negotiation.
  • The role emphasizes collaboration and efficiency, which could imply a fast-paced work environment.
Job score4.2/5
Benefits4/5
Freshness4/5
Career value4/5
Role clarity4/5
Pay transparency5/5

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