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← Sirona Medical

Application Support Specialist - Second Shift M-F

Sirona Medical
Location
Remote
Posted
14 days ago
Department
Customer Support
Salary
$30.00 - $36.00
What they actually want (must-haves)
  • Proven experience within Customer Care/Call center environments, particularly within the realm of radiology and PACS administration
  • Minimum of 3 years of experience in level I or higher troubleshooting roles within a call center or support center setting
  • Experience working directly with clinician onboarding on clinical applications
  • Background in healthcare and adeptness in troubleshooting with medical professionals, ideally radiologists
  • Basic familiarity with DICOM, Hl-7, MWL standards as well as radiology workflows in general
  • Proficiency with Zendesk or G-suite; experience with SaaS platforms preferred
Nice to have
  • PACS administrator or PACS analyst background preferred
  • Previous exposure to startup environments is advantageous, showcasing adaptability and a proactive mindset
What the job really is

As an Application Support Specialist at Sirona Medical, you will provide essential support to radiologists using the company's software. Your responsibilities will include responding to customer inquiries, documenting incidents, troubleshooting issues, and collaborating with engineering teams to resolve software-related problems. This role requires working the second shift, with a focus on ensuring a seamless experience for users and contributing to workflow improvements.

Benefits
  • Stock Options
  • Flexible Paid Time Off
  • Medical, dental, vision insurance
  • Life insurance
  • Paid Maternity and Paternity Leave
  • 401K matching
Things to weigh
  • This is an hourly role, which may affect job security compared to salaried positions.
  • The shift hours are non-standard, requiring availability from 3 PM to 11:30 PM EST, with potential overnight and weekend shifts on a rotating basis.
  • The salary range is stated but may vary based on location and experience, which could lead to uncertainty during negotiations.
Job score4.2/5
Benefits4/5
Freshness4/5
Career value4/5
Role clarity4/5
Pay transparency5/5

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