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← Sirona Medical

Application Support Specialist - Overnight M-F

Sirona Medical
Location
Remote
Posted
14 days ago
Department
Customer Support
Salary
$30.00 - $36.00
What they actually want (must-haves)
  • Proven experience within Customer Care/Call center environments, particularly within the realm of radiology and PACS administration
  • Minimum of 3 years of experience in level I or higher troubleshooting roles within a call center or support center setting
  • Experience working directly with clinician onboarding on clinical applications
  • Background in healthcare and adeptness in troubleshooting with medical professionals, ideally radiologists
  • Basic familiarity with DICOM, Hl-7, MWL standards as well as radiology workflows in general
  • Proficiency with Zendesk or G-suite; experience with SaaS platforms preferred
Nice to have
  • PACS administrator or PACS analyst background preferred
  • Previous exposure to startup environments is advantageous, showcasing adaptability and a proactive mindset
What the job really is

As an Application Support Specialist at Sirona Medical, you will provide essential support to radiologists using the company's software, focusing on resolving customer inquiries and streamlining workflow processes. Your role will involve monitoring client sites, documenting incidents, and collaborating with engineering teams to troubleshoot software-related issues. This position requires working overnight shifts and may include weekends as part of a rotating schedule.

Benefits
  • Stock Options
  • Flexible Paid Time Off
  • Medical, dental, vision insurance
  • Life insurance
  • Paid Maternity and Paternity Leave
  • 401K matching
Things to weigh
  • Role requires overnight shifts and may include weekends on a rotating basis
  • No specific salary listed, but range provided is $30.00 - $36.00/hour + equity + benefits
  • Experience in a startup environment is preferred but not mandatory
Job score4.2/5
Benefits4/5
Freshness4/5
Career value4/5
Role clarity4/5
Pay transparency5/5

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