HHiring Reality
← Simpplr

Technical Writer

Simpplr
Location
Gurugram, India
Posted
20 days ago
Department
Technical Support
What they actually want (must-haves)
  • 3 to 6 years of technical writing or product content experience, ideally at a B2B SaaS company
  • Good understanding of how enterprise software works, including permissions, roles, integrations, and multi-step workflows
  • Clear, concise writing with strong editorial judgment
  • Familiarity with common style guides such as the Microsoft Writing Style Guide or the Google Developer Documentation Style Guide
  • Product thinking connecting features to user problems
  • Comfort looking at support data like ticket trends
Nice to have
  • Writing experience in intranet, employee experience, collaboration, or productivity products
  • Exposure to Knowledge-Centered Service (KCS)
  • Experience writing for or about AI and LLM features
  • Comfort using AI tools responsibly in your writing workflow
  • Some background in content design systems or terminology governance
What the job really is

As a Technical Writer at Simpplr, you will create and maintain documentation that helps customers understand and use the product effectively. Your role involves collaborating with the support team, product managers, and engineers to draft knowledge base articles, release notes, and in-app help text. You will also analyze support data to identify common customer issues and ensure the knowledge base remains up-to-date and user-friendly.

Benefits
  • Meaningful ownership from day one
  • Mentorship from a senior IC on UX writing, content design, and information architecture
  • Direct partnership with support, product, and design teams
  • A predictable release cadence and clear delivery expectations
  • Visibility into how your work moves the metrics Support cares about
Things to weigh
  • No salary listed
  • Role involves hands-on writing that directly affects customer experience
  • Candidates are discouraged from using AI tools during the interview process
  • Flexible work model with Hub-Hybrid-Remote options, but specifics depend on the role
Job score3/5
Benefits3/5
Freshness4/5
Career value4/5
Role clarity4/5
Pay transparency0/5

Applying to Simpplr?

See how your résumé matches this role — and tailor it from what actually gets interviews.

Calculate resume scoreGenerate resume to apply
Job Link →