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← SimplePractice

Data Entry & Customer Support Specialist

SimplePractice
Location
Mexico City
Posted
12 days ago
Department
Customer Success
What they actually want (must-haves)
  • Limited to no previous professional experience; some roles may require a specific educational background or degree.
  • Familiarity with Microsoft Excel or Google Sheets (e.g., you can perform basic data organization and understand simple formulas).
  • High level of accuracy when reviewing data and a commitment to maintaining data integrity.
  • Confident and sensitive communication style, suitable for being the 'first touch' for our customers.
  • Ability to manage assigned tasks and deadlines with a proactive and coachable mindset.
Nice to have
  • Prior experience in a customer-facing or administrative role.
  • Familiarity with SimplePractice or healthcare software workflows.
What the job really is

As a Data Transfer Associate at SimplePractice, you will be responsible for managing the initial stages of customer data migrations, ensuring accuracy and a positive first impression. Your day-to-day tasks will include processing standard data transfers, performing basic data reviews, and providing administrative support while adhering to compliance regulations. You will also engage in skill-building activities and participate in team meetings to prepare for future growth within the company.

Benefits
  • Privatized Medical, Dental & Vision Coverage
  • Supplemental health and wellness benefit - Modern Health and Vivawell
  • Work From Home stipend
  • Flexible Time Off (FTO), wellbeing days, Summer Fridays, and Mid-Year and Year-End Reflect & Recharge (Company Holidays), Paid Holidays
  • Christmas Bonus (15-day aguinaldo)
  • Monthly meal/grocery voucher via Si Vale card
Things to weigh
  • No specific salary details provided beyond the range of $260,800 — $326,000 MXN.
  • Role involves basic data tasks which may not significantly enhance technical skills compared to more advanced positions.
  • Limited professional experience required may indicate entry-level nature of the role.
Job score3.4/5
Benefits5/5
Freshness5/5
Career value3/5
Role clarity4/5
Pay transparency0/5

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