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Customer Onboarding Specialist

SimplePractice
Location
United States
Posted
25 days ago
Department
Customer Success
What they actually want (must-haves)
  • 2+ years of experience in customer support or service industry
  • Bachelor’s degree from an accredited college/university or equivalent experience
  • Exceptional verbal communication skills
  • Sense of urgency to complete work efficiently and accurately
  • Comfortable with managing multiple computer-based programs and applications
Nice to have
  • Ability to explain complicated concepts clearly
  • Highly empathetic and patient
  • Professional written and verbal communication skills with a warm tone
  • Organized and able to manage competing priorities
  • Self-managing and self-motivating
What the job really is

The Customer Onboarding Specialist at SimplePractice will focus on driving customer adoption through onboarding and education programs. This role involves engaging with customers via emails, live calls, and webinars, while also addressing inquiries and troubleshooting issues. The specialist will work closely with the Customer Success team to enhance customer engagement and retention, ensuring a high standard of support and satisfaction.

Benefits
  • Medical, dental, vision, life & disability insurance
  • 401(k) plan with company match
  • Flexible Time Off (FTO), wellbeing days, paid holidays, and summer Fridays
  • Mental health resources
  • Paid parental leave & Backup Care
  • Tuition reimbursement
Things to weigh
  • Base salary range is $58,000 - $65,000, but total compensation may include bonuses or commissions
  • Role involves significant customer interaction, which may require strong interpersonal skills
  • Position may require adaptability to a dynamic product environment
Job score3.2/5
Benefits4/5
Freshness4/5
Career value4/5
Role clarity4/5
Pay transparency0/5

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