HHiring Reality
← SimplePractice

Manager, Customer Success

SimplePractice
Location
United States
Posted
26 days ago
Department
Customer Success
What they actually want (must-haves)
  • 5-7 years of experience in Customer Success, Account Management, or related customer-facing roles in B2B SaaS environments
  • 2+ years in a leadership role, managing and developing Customer Success or Account Management teams
  • Proven track record of driving customer retention and expansion in a named-account or high-touch CS model
  • Strong analytical and strategic thinking skills, with experience using data to drive business outcomes and inform decision-making
  • Demonstrated success in coaching and developing high-performing individuals and teams, with a focus on building consultative, outcome-based skills
  • Experience building and scaling CS processes in high-growth or evolving environments
Nice to have
  • Experience in healthcare technology or regulated industries (HIPAA, GDPR, etc.)
  • Big plus if you have past experience working in high-growth SaaS companies or start-up environments
  • Advanced degree or relevant certifications a plus
What the job really is

The Manager of Customer Success at SimplePractice will lead a team of Customer Success Managers, focusing on driving customer health, retention, and expansion for group practice customers. This role involves coaching team members, implementing performance improvement strategies, and collaborating cross-functionally to enhance customer satisfaction and product adoption. The position also requires analyzing performance data and refining processes to ensure high-quality customer experiences.

Benefits
  • Medical, dental, vision, life & disability insurance
  • 401(k) plan with company match
  • Flexible Time Off (FTO), wellbeing days, paid holidays, and summer Fridays
  • Mental health resources
  • Paid parental leave & Backup Care
  • Tuition reimbursement
Things to weigh
  • No specific mention of remote work flexibility or location requirements beyond the United States
  • Base salary range provided, but no details on bonus structure or commission
  • The role may involve navigating a high-growth environment which can be dynamic and fast-paced
Job score3.4/5
Benefits4/5
Freshness4/5
Career value4/5
Role clarity5/5
Pay transparency0/5

Applying to SimplePractice?

See how your résumé matches this role — and tailor it from what actually gets interviews.

Calculate resume scoreGenerate resume to apply
Job Link →