HHiring Reality
← SimplePractice

Data Entry & Customer Support Specialist

SimplePractice
Location
Mexico City
Posted
1 month ago
Department
Customer Success
What they actually want (must-haves)
  • Limited to no previous professional experience; some roles may require a specific educational background or degree.
  • Familiarity with Microsoft Excel or Google Sheets (e.g., you can perform basic data organization and understand simple formulas).
  • High level of accuracy when reviewing data and a commitment to maintaining data integrity.
  • Confident and sensitive communication style, suitable for being the 'first touch' for our customers.
  • Ability to manage assigned tasks and deadlines with a proactive and coachable mindset.
Nice to have
  • Prior experience in a customer-facing or administrative role.
  • Familiarity with SimplePractice or healthcare software workflows.
What the job really is

As a Data Transfer Associate at SimplePractice, you will focus on managing the initial stages of data migration for customers, ensuring a smooth onboarding experience. Your responsibilities include processing standard data transfers, performing data reviews, and maintaining compliance with regulations. You will also engage in learning opportunities to build your technical skills in tools like Microsoft Excel and Google Sheets.

Benefits
  • Privatized Medical, Dental & Vision Coverage
  • Supplemental health and wellness benefit - Modern Health and Vivawell
  • Work From Home stipend
  • Flexible Time Off (FTO), wellbeing days, Summer Fridays, and Mid-Year and Year-End Reflect & Recharge (Company Holidays), Paid Holidays
  • Christmas Bonus (15-day aguinaldo)
  • Monthly meal/grocery voucher via Si Vale card
Things to weigh
  • No specific salary details provided beyond a range.
  • Role may involve repetitive tasks related to data entry and transfers, which could impact job satisfaction for some candidates.
Job score3.2/5
Benefits5/5
Freshness4/5
Career value3/5
Role clarity4/5
Pay transparency0/5

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