HHiring Reality
← Similarweb

SMB Customer Success Manager - Retail/E-commerce

Similarweb
Location
Prague
Posted
2 months ago
Department
GTM
What they actually want (must-haves)
  • 2+ years in Customer Success, Account Management, or a similar customer-facing role within a SaaS or data/analytics company
  • Proven success managing a portfolio with strong retention and revenue growth outcomes
  • Commercial mindset: experience owning the full renewal cycle including forecasting, negotiation, and closing
  • Understanding of how e-commerce businesses use pricing data to compete
  • Technically curious and comfortable learning fundamentals of data crawling, delivery, and integrations
Nice to have
  • Familiarity with CRM systems (e.g., Salesforce)
What the job really is

As an SMB Customer Success Manager at Similarweb, you will manage a portfolio of e-commerce and pricing accounts, acting as a trusted advisor to clients. Your responsibilities include onboarding, monitoring account health, mitigating churn risks, and driving revenue growth through strategic account planning. You will also collaborate with cross-functional teams to resolve technical issues and conduct regular business reviews to demonstrate value to clients.

Benefits
  • 5 weeks of vacation
  • birthday day off
  • 3 sick days
  • Multisport
  • Top-tier Hardware: MacBook Pro M3, dual monitors, standing desks
  • Regular team-building activities
Things to weigh
  • No salary listed
  • Hybrid work model with 3 days in the office and 2 days working from home
  • The role involves managing technical communications during issues, which may require strong problem-solving skills
Job score3/5
Benefits5/5
Freshness1/5
Career value4/5
Role clarity5/5
Pay transparency0/5

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