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← Sigma Computing

Enterprise Customer Success Manager — East (Bilingual: English/Spanish)

Sigma Computing
Location
New York City, NY
Posted
1 month ago
Department
Customer Success
Salary
$132k - $165k
What they actually want (must-haves)
  • Fluent in Spanish, with the ability to conduct business-level conversations with customers
  • Bachelor’s or Master’s degree in Business, Analytics, Computer Science, or a related field
  • 7+ years of experience in a customer success, account management, or consultative role within the SaaS, analytics, or business intelligence industry
  • Experience navigating complex enterprise sales environments with multiple priorities and stakeholders
  • Strong analytical skills with a proven ability to solve complex problems using data
  • Excellent communication and interpersonal skills, with a knack for building trust and driving engagement
Nice to have
  • Experience with SQL, data visualization tools, and cloud-based analytics platforms highly preferred (Snowflake, Databricks, Redshift, BigQuery)
  • ETL experience
  • Experience implementing production business intelligence solutions
  • Startup experience
What the job really is

The Enterprise Customer Success Manager will focus on managing strategic accounts, particularly high-value clients, by building strong relationships and leveraging analytics expertise to optimize the use of Sigma Computing's platform. Responsibilities include developing strategies to maximize net dollar retention, advocating for customer needs with the product team, and delivering educational initiatives to enhance product engagement. This role requires fluency in Spanish and involves in-office work in New York City.

Benefits
  • Equity
  • Generous health benefits
  • Flexible time off policy
  • Paid bonding time for all new parents
  • Traditional and Roth 401k
  • Commuter and FSA benefits
Things to weigh
  • In-office work environment required
  • 25% travel expectation for all roles
  • No salary listed for variable pay or stock options
  • Role may involve navigating complex enterprise environments which can be challenging
Job score4.2/5
Benefits4/5
Freshness4/5
Career value4/5
Role clarity4/5
Pay transparency5/5

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