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← Sigma Computing

Enterprise Customer Success Manager - NY

Sigma Computing
Location
New York City, NY
Posted
1 month ago
Department
Customer Success
Salary
$132k - $165k
What they actually want (must-haves)
  • Bachelor’s or Master’s degree in Business, Analytics, Computer Science, or a related field
  • 7+ years of experience in a customer success, account management, or consultative role within the SaaS, analytics, or business intelligence industry
  • Experience navigating complex enterprise sales environments with multiple priorities and stakeholders
  • Strong analytical skills with a proven ability to solve complex problems using data
  • Excellent communication and interpersonal skills, with a knack for building trust and driving engagement
  • Demonstrated ability to manage and grow customer accounts, specifically focusing on net dollar retention
Nice to have
  • Experience with SQL, data visualization tools, and cloud-based analytics platforms (Snowflake, Databricks, Redshift, BigQuery)
  • ETL experience
  • Experience implementing production business intelligence solutions
  • Startup experience
What the job really is

The Enterprise Customer Success Manager at Sigma Computing will focus on maximizing customer value from the company's analytics platform. Daily responsibilities include managing high-value customer accounts, leveraging analytics expertise to guide users, developing strategies to improve Net Dollar Retention (NDR), advocating for customer needs with the product team, and delivering educational initiatives to enhance product adoption.

Benefits
  • Equity
  • Generous health benefits
  • Flexible time off policy
  • Paid bonding time for all new parents
  • Traditional and Roth 401k
  • Commuter and FSA benefits
Things to weigh
  • Base salary range is $132k - $165k, but compensation may vary based on qualifications and experience
  • Role has a 25% travel expectation
  • In-office work environment required in specified locations
Job score4.2/5
Benefits4/5
Freshness4/5
Career value4/5
Role clarity4/5
Pay transparency5/5

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