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← Sigma Computing

Enterprise Customer Success Manager - Central

Sigma Computing
Location
Remote
Posted
1 month ago
Department
Customer Success
Salary
$132k - $165k
What they actually want (must-haves)
  • Bachelor’s or Master’s degree in Business, Analytics, Computer Science, or a related field
  • 7+ years of experience in a customer success, account management, or consultative role within the SaaS, analytics, or business intelligence industry
  • Experience navigating complex enterprise sales environments with multiple priorities and stakeholders
  • Strong analytical skills with a proven ability to solve complex problems using data
  • Excellent communication and interpersonal skills, with a knack for building trust and driving engagement
  • Demonstrated ability to manage and grow customer accounts, specifically focusing on net dollar retention
Nice to have
  • Experience with SQL, data visualization tools, and cloud-based analytics platforms (Snowflake, Databricks, Redshift, BigQuery)
  • ETL experience
  • Experience implementing production business intelligence solutions
  • Startup experience
What the job really is

As an Enterprise Customer Success Manager at Sigma Computing, you will focus on building strong relationships with key decision-makers in high-value accounts to enhance customer satisfaction and retention. Your role will involve leveraging your analytics expertise to guide customers in optimizing their use of the platform, developing strategies to maximize Net Dollar Retention (NDR), and advocating for customer needs within the product team. Additionally, you will design and deliver educational initiatives to increase product adoption and engagement.

Benefits
  • Equity
  • Generous health benefits
  • Flexible time off policy. Take the time off you need!
  • Paid bonding time for all new parents
  • Traditional and Roth 401k
  • Commuter and FSA benefits
Things to weigh
  • Base salary range provided is $132k - $165k, but compensation may vary based on qualifications and experience
  • Role involves a 25% travel expectation
  • Experience with specific tools and platforms is preferred but not mandatory
Job score4.2/5
Benefits4/5
Freshness4/5
Career value4/5
Role clarity4/5
Pay transparency5/5

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