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← Sigma Computing

Commercial Customer Success Manager - SF

Sigma Computing
Location
San Francisco, CA
Posted
1 month ago
Department
Customer Success
Salary
$100k - $125k
What they actually want (must-haves)
  • Bachelor’s or Master’s degree in Business, Analytics, Computer Science, or a related field
  • 4+ years of experience in a customer success, account management, or consultative role within the SaaS, analytics, or business intelligence industry
  • Strong analytical skills with a proven ability to solve complex problems using data
  • Excellent communication and interpersonal skills, with a knack for building trust and driving engagement
  • Demonstrated ability to manage and grow customer accounts, specifically focusing on net dollar retention
Nice to have
  • Experience with SQL, data visualization tools, and cloud-based analytics platforms (Snowflake, Databricks, Redshift, BigQuery)
  • ETL experience
  • Experience implementing production business intelligence solutions
  • Startup experience
What the job really is

The Commercial Customer Success Manager will focus on enhancing customer relationships and maximizing the value customers derive from Sigma Computing's platform. Key responsibilities include strategic account management, leveraging analytics expertise to guide customers, developing strategies to improve Net Dollar Retention (NDR), and advocating for customer needs with the product team. The role also involves creating success plans and delivering educational initiatives to boost product adoption and engagement.

Benefits
  • Equity
  • Generous health benefits
  • Flexible time off policy
  • Paid bonding time for all new parents
  • Traditional and Roth 401k
  • Commuter and FSA benefits
Things to weigh
  • In-office role in San Francisco
  • 25% travel expectation
  • No specific salary details provided beyond the range of $100k - $125k
Job score4.4/5
Benefits4/5
Freshness4/5
Career value4/5
Role clarity5/5
Pay transparency5/5

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