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← Sony Interactive Entertainment Inc.

グローバルITサポートエンジニア

Sony Interactive Entertainment Inc.
Location
Japan, Tokyo
Posted
19 days ago
Department
DTIS Japan/Asia
What they actually want (must-haves)
  • 5+ years of practical experience in IT service management including design, implementation, operation management, and continuous improvement
  • Experience in operating an IT service desk or end-user support organization
  • Experience in vendor management and service quality control
  • Experience in promoting IT projects
  • Bachelor's degree or equivalent qualifications/experience
  • Native level Japanese
Nice to have
  • Practical experience as a system engineer
  • IT-related certifications such as ITIL, PMP, CMMI, IPA IT Service Manager, Certified Scrum Master, CompTIA A+, MCSA, ACMT, MTA
What the job really is

The Global IT Support Engineer will lead the operation and improvement of IT support services across Japan and Asia, managing a team of external vendors and collaborating with global IT teams. Responsibilities include overseeing the IT support desk, managing service quality, standardizing processes, and implementing global IT programs. The role requires effective communication with international teams and a focus on continuous improvement of IT services.

Things to weigh
  • No salary listed
  • The role involves managing external vendors, which may present challenges in coordination
  • The position requires a high level of English proficiency for effective communication with global teams
  • Focus on continuous improvement may require a proactive approach to problem-solving
Job score2.6/5
Benefits1/5
Freshness4/5
Career value4/5
Role clarity4/5
Pay transparency0/5

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