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← ShopMy

Senior Manager, Client Strategy Enablement

ShopMy
Location
New York, New York, United States
Posted
2 months ago
Department
Client Strategy
What they actually want (must-haves)
  • 5-8 years in enablement, learning, or capability building at a high-growth B2B company
  • Proven track record building programs at scale for customer-facing teams
  • Commercial context experience in sales, post-sales, or customer-facing enablement
  • Instructional design that drives adoption
  • Track record of developing commercial skill
  • Experience in a product-led org
Nice to have
  • Experience standing up a post-sales, customer enablement, or revenue enablement function for the first time
  • Background as a CSM, AE, or other commercial customer-facing role before moving into enablement
  • B2B experience
  • Experience supporting teams through major product launches and rollout motions
  • AI-forward - experience with core AI tools
What the job really is

As the Senior Manager of Client Strategy Enablement at ShopMy, you will be responsible for enhancing the effectiveness of the Client Strategy team through the development of training, content, and measurement systems. Your role involves creating onboarding materials, coaching team members, and ensuring they have the skills needed to drive client retention and growth. You will also collaborate with cross-functional teams to align strategies and support client-facing staff in navigating complex product offerings.

Benefits
  • Medical & Dental Coverage at 70%
  • Equity in ShopMy
  • Flexible PTO
  • 14 weeks of parental leave
  • Wellness & Social Stipend
  • Technology Stipend
Things to weigh
  • No specific mention of the technology stack used
  • Role requires building from zero in an ambiguous environment, which may be challenging for some candidates
  • Focus on commercial outcomes rather than service outcomes, which may require a strong sales background
Job score3/5
Benefits5/5
Freshness1/5
Career value4/5
Role clarity5/5
Pay transparency0/5

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