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← Shopmonkey

Customer Support Representative - U.S. based

Shopmonkey
Location
Hybrid - Morgan Hill, California
Posted
1 month ago
Department
Customer Support
Salary
$20-$25
What they actually want (must-haves)
  • 1-3 years of customer support experience in a high volume call center environment
  • Clear, professional, friendly and informative communication style
  • Enjoy creative problem solving and experiencing new and different challenges
  • Self-directed learners and highly motivated
  • Thrive in a dynamic & collaborative startup environment
  • Adapt quickly to changing priorities and evolving customer needs
Nice to have
  • Enthusiasm to work evening or weekend shifts
  • Experience in hospitality, automotive industry, call center, or fast-paced startup
  • Able to take direction from peers and managers
  • The ability to speak Spanish
  • Familiarity with the automotive industry
What the job really is

As a Customer Support Representative at Shopmonkey, you will engage with Auto Repair Shops to provide exceptional relationship-based customer service. Your role involves addressing inquiries and complaints, gathering necessary information, and collaborating with internal teams to deliver tailored solutions. This hybrid position requires you to work on-site in Morgan Hill three days a week and offers opportunities for problem-solving and professional growth in a dynamic startup environment.

Benefits
  • Medical, dental, vision, and life insurance benefits available the 1st of the month following hire date
  • Short term and long term disability
  • Employee assistance program
  • Reimbursement for a personal health and wellness membership
  • Generous parental leave
  • 401(k) available upon hire
Things to weigh
  • Hybrid role with 3 days in-office and 2 days remote
  • Role includes a variety of responsibilities and challenges, which may not be typical for standard support roles
  • No specific mention of salary range beyond $20-$25/hour
  • Startup environment may involve ambiguity and changing priorities
Job score4.4/5
Benefits5/5
Freshness4/5
Career value4/5
Role clarity4/5
Pay transparency5/5

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