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← ShipMonk

Implementation Manager, Enterprise

ShipMonk
Location
Las Vegas, Nevada, United States
Posted
18 days ago
Department
Client Experience
What they actually want (must-haves)
  • 4–6 years in project management, onboarding, or client implementations
  • Experience leading enterprise clients through complex rollouts
  • Strong Google Suite + project management tool experience (Smartsheet, Asana, etc.)
  • Must be able to work PST hours
Nice to have
  • 3PL, logistics, eCommerce, or SaaS background
  • PMP, Lean Six Sigma, or similar certification
  • Bonus points for bilingual (English/Spanish)
What the job really is

The Implementation Manager, Enterprise at ShipMonk will oversee the onboarding process for complex merchant accounts, ensuring alignment and coordination among internal teams. This role involves managing project timelines, facilitating communication, and guiding merchants through the onboarding journey without directly handling technical tasks. The manager will also work on process improvements and ensure a smooth transition to post-launch support.

Benefits
  • Competitive Salary + Bonus
  • Paid Time Off + Paid Holidays
  • Health, Dental, Vision + 401k with Match
  • Company Events, Wellness Programs & More
Things to weigh
  • No salary listed
  • Role does not involve technical coding or system configuration
  • Experience in a 3PL, SaaS, or eCommerce operations environment preferred
Job score2.8/5
Benefits2/5
Freshness4/5
Career value4/5
Role clarity4/5
Pay transparency0/5

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