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← Shipfusion

Manager, Customer Success

Shipfusion
Location
York, Pennsylvania, United States
Posted
12 days ago
Department
Customer Success
What they actually want (must-haves)
  • 5+ years of client services or project management experience
  • 2+ years of experience managing and developing customer-facing teams
  • Proficient with technology including G-Suite and data manipulation via Spreadsheet
  • Strong communication and client management skills
  • A self-starter who can work independently
  • Ability to quickly adopt to new technical processes and roll out new technical workflows to clients
What the job really is

As the Manager of Customer Success at Shipfusion, you will oversee the daily operations of client accounts, ensuring their success and satisfaction. Your responsibilities will include onboarding clients, providing ongoing support, managing customer projects, and developing best practices for the Customer Success team. You will also collaborate with various teams to optimize client experiences and lead regular account reviews.

Benefits
  • Attractive Salary and Lucrative Compensation Plan
  • Comprehensive Health and Dental Coverage
  • Generous Vacation Time
  • Vibrant Company Social Events
  • Exclusive Employee Discounts
  • Employee Assistance Program (EAP)
Things to weigh
  • No specific details on the company's tech stack or tools used beyond G-Suite
  • Role involves high pressure and fast-paced environment which may not suit everyone
Job score3.6/5
Benefits5/5
Freshness5/5
Career value4/5
Role clarity4/5
Pay transparency0/5

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