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← ShipBob, Inc.

Senior Merchant Implementation Manager

ShipBob, Inc.
Location
Remote - United States
Posted
18 days ago
Department
Implementation
What they actually want (must-haves)
  • Minimum of 3-5 years of experience in Merchant Implementation, Merchant Success, or a similar role.
  • Excellent Project Management skills.
  • Keen perceptive intelligence in assessing merchant needs and driving solutions to meet those needs.
  • Ability to clearly articulate technical topics to a non-technical audience.
  • Ability to communicate effectively through verbal and written communication.
  • Experience collaborating cross-departmentally to deliver comprehensive solutions for merchants.
Nice to have
  • Experience with E-Commerce platforms such as Shopify, BigCommerce, Magento or WooCommerce is highly preferred.
  • Experience in working with mid-market to enterprise merchants is highly preferred.
  • Bonus: Experience using Jira, Excel, PowerPoint, Monday, Salesforce, or similar tools.
What the job really is

As a Senior Merchant Implementation Manager at ShipBob, you will lead the onboarding process for new merchants, ensuring they successfully configure and optimize software and fulfillment services. Your role involves project management, consulting with merchants to understand their needs, and providing training to drive the adoption of ShipBob's features. You will collaborate with various stakeholders and address challenges to facilitate a smooth implementation process.

Benefits
  • Medical, Dental, Vision & Basic Life Insurance
  • Paid Maternity/Parental Leave Program
  • Paid Holidays & Flexible Time Off Program
  • Paid Sick Leave
  • Wellness Days (1 day/quarter)
  • 401K Match
Things to weigh
  • Up to 20% travel required within the United States.
  • No specific salary mentioned, but a range is provided in the posting.
  • The role requires strong project management and communication skills, which may be challenging in a fast-paced environment.
Job score3.2/5
Benefits4/5
Freshness4/5
Career value4/5
Role clarity4/5
Pay transparency0/5

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