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← ShipBob, Inc.

Lead Merchant Success Manager

ShipBob, Inc.
Location
Remote - United States
Posted
26 days ago
Department
Merchant Success
What they actually want (must-haves)
  • 8–10 years of experience in account management, sales, or merchant services in a related industry; ecommerce experience highly preferred
  • Demonstrated track record of leading business reviews with internal and external stakeholders, with confidence in presenting to C-suite executives
  • Demonstrated ability to negotiate and close complex contractual partnership deals
  • Solid consultative selling skills with the ability to build trusted, executive-level client relationships
  • Excellent conflict resolution abilities and negotiation experience
  • Advanced written and verbal communication skills
What the job really is

The Lead Merchant Success Manager at ShipBob is responsible for managing a portfolio of enterprise-level merchants, focusing on driving growth and retention. This role involves building executive relationships, conducting business reviews, negotiating contracts, and collaborating with internal teams to enhance the merchant experience. The position requires a strategic mindset to identify growth opportunities and improve operational efficiencies.

Benefits
  • Medical, Dental, Vision & Basic Life Insurance
  • Paid Maternity/Parental Leave Program
  • Paid Holidays & Flexible Time Off Program
  • Paid Sick Leave
  • Wellness Days (1 day/quarter)
  • 401K Match
Things to weigh
  • No specific salary listed, but a pay range is provided
  • Role involves managing a high-revenue book of business, which may imply high pressure and expectations
  • Requires comfort with travel and in-person meetings, which may not suit all candidates
Job score3.2/5
Benefits4/5
Freshness4/5
Career value4/5
Role clarity4/5
Pay transparency0/5

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