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← SevenRooms, a DoorDash company - United Kingdom

Strategic Customer Success Manager

SevenRooms, a DoorDash company - United Kingdom
Location
London, United Kingdom
Posted
1 month ago
Department
413 In-Store Marketing
What they actually want (must-haves)
  • Significant experience in Customer Success or Account Management within B2B SaaS, ideally with enterprise customers
  • Strong track record of driving retention, expansion, and commercial outcomes such as NRR, upsell, and cross-sell
  • Comfortable operating at a strategic level and building relationships with senior and C-level stakeholders
  • Strong commercial acumen with the ability to identify and progress revenue opportunities
  • Highly data-driven, using insights to inform decisions and influence customers
  • Experience working cross-functionally with Sales, Product, and Engineering teams
What the job really is

As a Strategic Customer Success Manager at DoorDash, you will manage a portfolio of high-value enterprise accounts, focusing on retention, growth, and customer outcomes. Your role involves acting as a trusted advisor to senior stakeholders, leading account strategy, and identifying expansion opportunities while ensuring that customers derive measurable value from the platform. You will also contribute to team development and collaborate cross-functionally to achieve business goals.

Things to weigh
  • Role requires ~25% travel
  • Fast-paced, high-growth environment may not suit everyone
  • No specific salary or benefits mentioned in the posting
Job score2.8/5
Benefits1/5
Freshness4/5
Career value4/5
Role clarity5/5
Pay transparency0/5

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