HHiring Reality
← SevenRooms, a DoorDash company - United Kingdom

Team Lead, Customer Support - In-Store - UK

SevenRooms, a DoorDash company - United Kingdom
Location
London, United Kingdom
Posted
2 months ago
Department
636 In-Store S&O
What they actually want (must-haves)
  • 3+ years of Technical Customer Support Experience
  • Experience in SaaS is a plus
  • Ability to inspire, coach, and develop a high-performing remote team
  • Strong problem-solving skills for handling complex and escalated issues
  • Clear and confident communication skills, both in writing and in person
  • Comfortable using support tools and systems like CRMs, help desk platforms, and analytics dashboards
What the job really is

The Team Lead, Customer Support at SevenRooms is responsible for leading the UK-based support team, ensuring that hospitality operators receive effective and empathetic assistance. This role involves coaching team members, monitoring performance metrics, and collaborating with other departments to enhance the customer experience, while also stepping in to assist customers directly when necessary.

Things to weigh
  • No salary listed
  • Role involves both leadership and direct customer support responsibilities
  • Focus on coaching and performance monitoring may require strong management skills
Job score2/5
Benefits1/5
Freshness1/5
Career value4/5
Role clarity4/5
Pay transparency0/5

Applying to SevenRooms, a DoorDash company - United Kingdom?

See how your résumé matches this role — and tailor it from what actually gets interviews.