The Senior Customer Success Manager will manage and grow a portfolio of SMB and mid-market hospitality customers, focusing on retention, adoption, and expansion opportunities. This role involves building strategic success plans, analyzing customer data to identify risks and opportunities, and acting as a consultative partner to help customers maximize their ROI from SevenRooms. The position requires collaboration with various teams to deliver customer-centric solutions while balancing high-volume portfolio management in a fast-paced environment.
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