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Customer Service Representative

Service Champions
Location
Brea, California, United States
Posted
23 days ago
Department
Customer Service
What they actually want (must-haves)
  • 3–5 years of call center experience
  • Ability to type 45+ WPM while talking and multitasking
  • Proficient with Microsoft Suite
  • Strong communication, problem-solving, and customer service skills
Nice to have
  • HVAC or plumbing industry experience
  • Service Titan experience
  • Bilingual (Spanish)
What the job really is

As a Customer Service Representative at Service Champions, you will manage a high volume of inbound and outbound calls to schedule appointments, identify client needs, and resolve concerns. The role requires accurate documentation of client interactions and meeting productivity goals while maintaining high-quality service standards. You will also develop knowledge of the company's HVAC and plumbing products and services.

Benefits
  • Competitive Pay with performance-based bonuses
  • Career Growth Opportunities – We promote from within
  • Comprehensive Benefits: Medical, dental, and vision insurance
  • 401(k) with company match
  • Paid vacation, holidays, and sick leave
  • Positive Work Environment: Supportive and team-oriented
Things to weigh
  • In-office position with varying shifts
  • No mention of remote work options
  • Pay range is specified but may not be competitive depending on experience
  • Requires ability to remain stationary for extended periods
Job score2.8/5
Benefits3/5
Freshness4/5
Career value3/5
Role clarity4/5
Pay transparency0/5

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